Shipping & Returns
At Niorava, we aim to make your shopping experience seamless from checkout to delivery.
Processing & Shipping
All orders are processed within 1–3 business days after payment is received.
We currently ship to the United States, United Kingdom, Canada, and Australia only.
Estimated delivery times:
United States: 6–10 business days
United Kingdom: 7–12 business days
Canada: 7–12 business days
Australia: 8–12 business days
Shipping is completely free — no hidden fees or extra costs.
Once your order has shipped, you’ll receive a tracking email (please allow up to 48 hours for updates).
Please note that delivery times are estimates and may vary due to customs or carrier delays.
If your package hasn’t arrived within 30 business days, contact our support team at info@niorava.com.
Address & Customs
Please ensure your shipping details are correct at checkout.
Orders returned due to an incorrect or incomplete address can be resent once additional postage is covered.
Niorava is not responsible for customs duties or import taxes; these are the responsibility of the recipient.
Returns & Refunds
We want you to love your experience with Niorava.
That’s why we offer a 30-day money-back guarantee for customers in the United States, Canada, United Kingdom, and Australia.
To request a refund, simply email info@niorava.com with your order number and a brief explanation.
In most cases, returns are not required — once approved, you’ll receive a full refund to your original payment method.
Refunds are usually processed within 10 business days after approval.
If more than 15 business days have passed without receiving your refund, please contact us again for assistance.
Damaged or Wrong Items
If your order arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery so we can make it right.
Exclusions
The following items are non-refundable:
Sale items
Gift cards
Personalized or customized products
Questions?
For any inquiries about your order, contact us at info@niorava.com. We’re always here to help.
Applies only to orders shipped to the United States, Canada, United Kingdom, and Australia.